Agentifythe busywork.
We build AI agents that do your firm's repeat work inside your tools. You approve what matters.
Start with one workflow
Your agents work inside HubSpot, Salesforce, Xero and the other tools you already run.
- HubSpot
- Salesforce
- Pipedrive
- Gmail
- Outlook
- Slack
- Microsoft Teams
- Xero
- QuickBooks
- Shopify
- Notion
- Google Sheets
01 · AGENTS DRAFT. YOU DECIDE.
Watch your agents work together.
Agents hand work to each other and check it as they go. If there's a decision, they ask you.
- 01Samdrafts the quote
- 02Petechecks who's free
- 03Finnquestions the rate
- 04Mayadecides
- 05Evetakes over
Maya decides.Samasks which quote to send.
# sales
Client A wants a second phase,
starting Monday. Drafting the quote
now. Pete, do we have people for
Monday?
Finn checked the contract. It fixes
2025 rates, so I switched the quote.
Maya, two quotes are ready. A
starts Wednesday. B starts Monday
and needs Ana to move Client B.
Which should I send?
A. Leave Client B where it is.
FromSam· Intake agent
Quote for Client A
WhatFinnread
Client A · contract · CRM record
Day rates fixed at the 2025 list
Rate card 2025 · used
Rate card 2026
WhatFinnread
Client A · contract · CRM record
Day rates fixed at the 2025 list
Rate card 2025 · used
Rate card 2026
- 01Evesets up the account
- 02Finndrafts the invoice
- 03Cleowrites the welcome email
- 04Anaapproves
- 05Evesends both
# onboarding
Client A signed the contract. Finn, can you set them up in the accounts tool?
Ana, the invoice and welcome email are ready. Approve both?
Approved.
FromEve· Onboarding agent
Invoice and welcome email for Client A
- 01Verapulls the pack
- 02Finnchecks open invoices
- 03Ollydrafts the reminders
- 04Anadecides
- 05Ollysends them
# finance
Pulling the management pack. Finn, any invoices still open?
Ana, the pack and two reminders are ready. Send the reminders?
Yes, send them.
FromVera· Reporting agent
Two payment reminders
02 · YOUR WEEK
Start the week on real work.
BEFOREAFTER
- Who's chasing Client A?Wednesday or Monday for Client A?
- Is this invoice right?Pay or hold the invoice that's £240 over?
- Are these numbers current?Sign off the pack, or query the flagged line?
03 · ONE AGENT AT A TIME
Every part of the business has work that repeats.
We build agents for that work, one at a time. You decide who's in charge of each part.
Know where every deal stands without chasing anyone.
Olly · Follow-upagent
NEXT STEP
Olly drafts the follow-up on day three for Maya to send.
Maya · Sales lead
Know what's working in your market each week.
Remy · Market briefingagent
WEEKLY BRIEFING
Three competitor videos took off. One new offer spotted.
Tom · Marketing lead
Publish every week instead of in bursts.
Cleo · Contentagent
ONE RECORDING
Three draft posts and one email, waiting for sign-off.
Lena · Content lead
Keep the admin moving without it eating your week.
Finn · Financeagent
NEXT STEP
Finn · Finance agent flags it to Ana · Operations lead before it's paid.
Ana · Operations lead
Know nothing important is sitting unanswered.
Sia · Inboxagent
INBOX TRIAGE
12 new. 8 routed with drafts. 3 for Dan. 1 complaint passed to a person.
Dan · Client services lead
A repeat workflow that's unique to you. We map it first.
Your agent
NOT BUILT YET
We map it with you first.
Operations
Keep the admin moving without it eating your week.
Ana · Operations lead
INVOICES · FINN · FINANCE AGENT
| SUPPLIER | CHECKED AGAINST ORDER AND RATE | STATUS |
|---|---|---|
| Supplier A | Invoice matches the order | Matched |
| Supplier B | £240 above the agreed rate | Flagged |
AGENTS
- Finn · Financeagent
- Pete · Planningagent
- Eve · Onboardingagent
- Vera · Reportingagent
WHAT WE BUILD
- Supplier invoices read and entered, with mismatches flagged.
- Client onboarding run from signed contract to first meeting.
- A weekly report built from your live numbers.
Sales and CRM
Know where every deal stands without chasing anyone.
Maya · Sales lead
DEAL BOARD
NEW · PROPOSAL · WON
- Client A · second phaseProposal
- Client D · renewal in 60 days
AGENTS
- Sam · Intakeagent
- Theo · CRMagent
- Olly · Follow-upagent
WHAT WE BUILD
- CRM notes and next steps drafted after every call, for your team to check.
- A first reply to each new enquiry, drafted for your team to approve.
- Quotes and follow-ups chased on the schedule your team sets.
Marketing and competitor intel
Know what's working in your market each week.
Tom · Marketing lead
WEEKLY BRIEFING
- Three competitor videos took off.
- One new offer spotted.
AGENTS
- Remy · Market briefingagent
- Yuna · Prospect researchagent
WHAT WE BUILD
- A weekly report on which competitor videos took off.
- A view of the ads competitors run, from public ad libraries.
- Prospect research from sources you approve, with outreach drafts to review.
Content and CMS
Publish every week instead of in bursts.
Lena · Content lead
ONE RECORDING
- Three draft posts and one email, waiting for sign-off.
AGENTS
- Cleo · Contentagent
- Nora · Calendaragent
WHAT WE BUILD
- One recording turned into posts, an email and a blog draft.
- A content calendar that flags gaps two weeks ahead.
- A publishing flow where nothing goes live without sign-off.
Communications
Know nothing important is sitting unanswered.
Dan · Client services lead
INBOX TRIAGE
- 12 new.
- 8 routed with drafts.
- 3 for Dan.
- 1 complaint passed to a person.
AGENTS
- Sia · Inboxagent
- Atlas · Daily briefagent
WHAT WE BUILD
- A shared inbox that routes each message with a draft reply.
- Support answers drafted from your own help pages, for approval.
- A morning summary in Slack or Teams of what needs a decision.
Custom agents
A repeat workflow that's unique to you. We map it first.
NOT BUILT YET
- We map it with you first.
AGENTS
- Your agent
WHAT WE BUILD
- A written map of how work moves through your business.
- Links between tools that don't talk to each other today.
- A runbook for every agent, so your team can run it without us.
Something else that repeats, like the shared inbox? We map it with you first and tell you if an agent fits.
Agents for the everyday admin and client work. The big decisions stay with you.
04 · CLOSE THE GAPS
Catch the work that slips through the cracks.
It happens with 10 people and with 200. The bigger the team, the more gets missed.
FIG 1
- CLIENT → SHARED INBOX
- SALES → OPERATIONS
- OPERATIONS → ACCOUNTS
WHAT GOT MISSED
Deadline change, sent Friday at 17:40. The account lead is on leave.
Dan· Client services lead
WHAT THE AGENT DID
Sia· Inbox agentagentpasses it to Dan · Client services lead, with a draft reply.
Sia· Inbox agentagent
Dan· Client services lead
At 10 people
The owner is on a site visit. A new enquiry waits in the inbox until Tuesday.
At 200 people
Sales closes a deal on Thursday. Operations first hears about it at kick-off.
05 · EVERY AGENT HAS AN OWNER
Your team is in charge of every agent.
Each one has a name, a job and someone it reports to.
FIG 2
You · Managing director
Set the goals, approve new agents and make the big calls.
- SALES
- SamagentIntake agent
- TheoagentCRM agent
- OllyagentFollow-up agent
- LexagentTender agent
- MARKETING
- RemyagentMarket briefing agent
- YunaagentProspect research agent
- CONTENT
- NoraagentCalendar agent
- CleoagentContent agent
Drafted 3 posts
- OPERATIONS
- PeteagentPlanning agent
- EveagentOnboarding agent
- FinnagentFinance agent
- VeraagentReporting agent
- AtlasagentDaily brief agent
- SiaagentInbox agent
Deadline change, sent Friday at 17:40
MAYA'S APPROVALS
3 waitingQuote A for Client A
Follow-up to Client D
Tender answers, 2 questions flagged
HOW TO READ IT
Person in charge
Agent
TOM'S APPROVALS
3 waitingTwo rivals launched the same offer
Outreach drafts for 4 prospects
Weekly briefing, 3 videos took off
HOW TO READ IT
Person in charge
Agent
LENA'S APPROVALS
3 waiting3 posts from one recording
Email draft from the same talk
Calendar gap, 2 slots unfilled
HOW TO READ IT
Person in charge
Agent
ANA'S APPROVALS
3 waitingSupplier B invoice above agreed rate
Welcome email for Client A
Management pack, 1 stale source
HOW TO READ IT
Person in charge
Agent
DAN'S APPROVALS
3 waitingReply on the deadline change
Client C complaint, reply drafted
Monday brief, 3 decisions waiting
HOW TO READ IT
Person in charge
Agent
06 · WHAT THE RESEARCH SAYS
This is moving fast.
Most firms surveyed have started. We think the ones that gain fit AI to the work.
Share of survey respondents
88%
of respondents' organisations use AI regularly in at least one function.
McKinsey, The state of AI, 2025FIG 8.1
78% in 2024 · 88% in 2025
100%
0%
2023
55%2024
78%2025
88%Share of survey respondents whose organisation uses AI in at least one business function. The 2025 survey asked about regular use. McKinsey Global Survey, respondents weighted by national GDP. Time saved on a task
40%
less time on short writing tasks with ChatGPT, in an online experiment.
Noy and Zhang, Science, 2023Share of work hours
About 3%
of work hours saved on average by AI chatbot users in Denmark.
Humlum and Vestergaard, NBER, 2025
FIG 8.1
78% in 2024 · 88% in 2025
100%
88%
0%
2023 survey
55%
2024 survey
78%
2025 survey
88%
OUR VIEW
We think tools dropped in on their own save little. That's why we fit each agent to how your business works.
IN THE MARKET
Octopus Energy UK energy supplier
AI-written replies scored 76% customer satisfaction, against 72% for comparable human replies. Octopus's own figures.
Octopus Energy press release, 7 July 2026The trial covered about 4% of emails. AI replies were labelled. Vulnerable customers, sensitive cases and complex complaints went to people.
Support staff at one software firm 5,179 people
Issues resolved per hour rose 14%, and 34% for newer staff.
Brynjolfsson, Li and Raymond, NBER, 2023. Published in the QJE, 2025.The AI helped people rather than replacing them. Experienced staff gained little.
Klarna payments company
In its first month its AI assistant handled 2.3 million chats, two-thirds of the total.
Klarna press release, 27 February 2024In May 2025 its CEO said AI-led cost-cutting had gone too far. Klarna began hiring people again.
Bloomberg, 8 May 2025- Klarna press release, 27 February 2024
In its first month its AI assistant handled 2.3 million chats, two-thirds of the total.
- Bloomberg, 8 May 2025
In May 2025 its CEO said AI-led cost-cutting had gone too far. Klarna began hiring people again.
These gains are real, and so is the lesson. Keep people in charge.
More on the research
An MIT study found that most company generative AI pilots had little to no measurable impact on profit.
MIT Project NANDA, The GenAI Divide, July 2025
07 · START INSIDE THE BUSINESS
How it works
We work inside your team, from the first map to handover.
01 · DISCOVERY SPRINTStart here
Discovery sprint
We sit in on your calls and tools and map the work.
Inbox
CRM
FIG 1
Maya · Sales lead
Ana · Operations lead
Enquiry
Quote
Kick-off
- How much of our team's time does it take?
- Most of it falls in the discovery sprint, when we sit in on calls and ask questions. After that, it's mainly you or someone on your team reviewing what the agent drafts.
- What if we stop after the sprint?
- You keep the written map whether or not you build with us. It shows where the work slips and which agent to build first.
How much of our team's time does it take?
Most of it falls in the discovery sprint, when we sit in on calls and ask questions. After that, it's mainly you or someone on your team reviewing what the agent drafts.
What if we stop after the sprint?
You keep the written map whether or not you build with us. It shows where the work slips and which agent to build first.
02 · BUILD
Build
We build the agent in your own tools, and your team reviews it as we go.
FIG 2
ACCESS
REPORTS TO
SIGN-OFF RULE
Inbox
CRM
Calendar
Live work
Maya · Sales lead
Sam · Intake agent
agent
- What can the agent access?
- Only what its job needs, through your own accounts. The agent spec lists that access, and you can remove it at any time.
- Who checks it before it goes live?
- You or someone on your team reviews its drafts during the build. No agent goes live, and no change is made to one, without sign-off.
What can the agent access?
Only what its job needs, through your own accounts. The agent spec lists that access, and you can remove it at any time.
Who checks it before it goes live?
You or someone on your team reviews its drafts during the build. No agent goes live, and no change is made to one, without sign-off.
03 · RUN
Run
It runs in live work, and your team checks every draft.
FIG 3
Drafts this week · Approved · Edited · Sent without approval, none
Inbox
Approved by Maya. Sent at 16:21.
Sam · Intake agentagent
Draft reply to Client A
Maya · Sales lead
ApproveEditReject
ACTION LOG
16:40Welcome email sent after Ana approved.
16:21Quote sent after Maya approved.
Inbox
Sam · Intake agentagent
Draft reply to Client A
Maya · Sales lead
ApproveEditReject
Approved by Maya. Sent at 16:21.
ACTION LOG
16:40Welcome email sent after Ana approved.
16:21Quote sent after Maya approved.
FIG 3
- Can it send anything outside the business without our approval?
- No. You or someone on your team approves anything that leaves the business. The weekly run report has a line for anything sent without approval, so you can check.
- Can we stop it?
- Yes. You can pause any agent, and a paused agent makes no new drafts. Every action it took is in the log, so you can read it back.
Can it send anything outside the business without our approval?
No. You or someone on your team approves anything that leaves the business. The weekly run report has a line for anything sent without approval, so you can check.
Can we stop it?
Yes. You can pause any agent, and a paused agent makes no new drafts. Every action it took is in the log, so you can read it back.
04 · HANDOVER
Handover
We train your team and hand everything over.
- Runbook
- Access list
- Action log
- Training for your person in charge
PERSON IN CHARGE
Maya · Sales lead
Sam · Intake agentagent
FIG 4
HANDOVER PACK
- Who looks after it once you've gone?
- Someone on your team. At handover you confirm who looks after the agent from now on. We train them and hand over the runbook, the access list and the action log.
Who looks after it once you've gone?
Someone on your team. At handover you confirm who looks after the agent from now on. We train them and hand over the runbook, the access list and the action log.
THREE WAYS TO START
- 01Discovery sprintNot sure where to start? We map it with you.
- 02Single pipeline buildAlready know the workflow? We map it, build it, run it, then hand it over.
- 03Ongoing buildFirst agent running well? We pick and build the next one together.
You get a written plan and a quote before anything starts.
08 · SHOW THE WORK
In your control
You decide what each agent can see and do.
- 01
Nothing ships without sign-off
No agent goes live, and no change is made to one, without sign-off.
- 02
Edit before it sends
Change any draft. Nothing sends until you say so.
- 03
You approve what leaves
You or someone on your team approves anything that leaves the business.
- 04
Every action logged
Every action is logged, and you can pause any agent.
FIG 11
Samagent
Draft reply to Client A
Maya· Sales lead
Sent quote A. Handing over to Eve for kick-off.
Eveagent
Kick-off checklist ready for Wednesday.
Ana· Operations lead
FIG 11
Samagent
Draft reply to Client A
Maya
Sent quote A. Handing over to Eve for kick-off.
Eveagent
Kick-off checklist ready for Wednesday.
Paused by you. No new drafts.
Ana
LOG
Quote sent after Maya approved.
Welcome email sent after Ana approved.
Agents work through your own accounts, with only the access each job needs.
Lusko holds no security certifications. Bring your security questions to the call, and we'll walk you through what's in place.
Data and the fine print
We sign a data processing agreement before we touch personal data. We tell you which AI providers each agent uses.
Agents make no hiring, credit or medical decisions. A person always does.
Calls are only recorded with the consent your local rules require.
We're not the right fit if
- You want a chatbot on your website and nothing more.
- You can't give us access to the tools and people where the work happens.
- You want an agent to run with nobody checking it.
Agents do the repeat work.You stay in charge.
THE LUSKO PRINCIPLE
09 · NEXT STEP
Not taking on any more clients right now.
We're opening up soon. Join the waiting list.
You're on the list.